1) Who we are & how to contact us
Data controller: Purrfect Sitters Ltd, Leeds, West Yorkshire, UK.
Email: enquiries@purrfectsitters.co.uk Phone: 07845 111 500
2) What data we collect
- Contact details – name, email, phone, address/postcode.
- Booking details – dates, visit notes, your pets’ names, routines and care needs.
- Communications – messages you send to us and our replies.
- Technical – basic website logs (IP address, user‑agent) for security and troubleshooting.
- Payments – if applicable, records of invoices and payment status (we do not store full card details).
3) How and why we use it (lawful bases)
- To provide our services – contract/steps before contract.
- To communicate with you – contract/legitimate interests.
- To manage our business – legal obligation/legitimate interests.
- To keep the site secure – legitimate interests.
- Marketing – consent (we’ll ask first).
4) Who we share it with
We do not sell your data. We may share necessary information with service providers (hosting/email/payment), insurers/legal, or authorities where required.
We use a third-party software solution named TIME TO PET. TIME TO PET works on multiple platforms including phone, website, and mobile applications. You can view TIME TO PET’s GDPR compliant Privacy Policy at https://www.timetopet.com/privacy.
5) How long we keep it
- Enquiries: up to 12 months.
- Booking records & invoices: 6 years (accounting).
- Routine messages/photos: as long as needed for your booking.
- Photos on Facebook: only with consent and removed on request.
6) Security
We use reasonable measures to protect your data (secure hosting, limited access, staff awareness).
7) Your rights
Access, rectification, erasure, restriction/object, portability, withdraw consent. Email enquiries@purrfectsitters.co.uk.
8) Cookies & analytics
Essential cookies only. If we add analytics, we’ll update this notice and use a consent banner if required.
9) Questions & complaints
Contact us first; if unresolved, complain to the UK ICO: ico.org.uk.
10) Changes to this notice
We may update this notice; changes will appear here with a new date.
Need to make a privacy request? We’ll respond within one month.